Maruti Suzuki Smart Maintenance Plan Launched

In a move to enhance customer satisfaction and provide a worry-free vehicle ownership experience, Maruti Suzuki India Limited has unveiled its new Smart Maintenance Plan (SMP). This initiative is designed to offer flexible, prepaid maintenance options tailored to the needs of both private and commercial vehicle owners.

The Smart Maintenance Plan is available to all Maruti Suzuki customers, including both private and commercial car owners. Customers can opt for a plan at the time of purchasing their vehicle or later during a visit to any Maruti Suzuki authorized dealer workshop for periodic maintenance services. This flexibility ensures that customers can choose the most convenient time to enroll in the plan, aligning with their specific vehicle usage and maintenance needs.

Customizable Service Plans

Under the SMP, Maruti Suzuki offers a variety of service configurations to cater to diverse customer preferences. These include Labour-only plans, Parts and Labour, Commercial Vehicle Minor Services, Customer Demanded Services, and plans covering Engine Oil and Coolants. Additionally, the plan includes optional coverage for wear-and-tear parts, such as clutch and brake components, which can be crucial for long-term vehicle maintenance.

One of the significant advantages of the SMP is the potential cost savings. By subscribing to the plan, customers can save at least 10% on labour costs, with further savings on parts and consumables. Moreover, the plan provides protection against future inflation, ensuring that the cost of the prepaid services remains constant, regardless of future price increases. This financial predictability is a substantial benefit, especially in a market where service costs can fluctuate.

Flexible Tenure and Mileage Options

The Smart Maintenance Plan comes with multiple tenure and mileage options, making it adaptable to different vehicle usage patterns. For private vehicles, the plans range from 2 years/20,000 km to as long as 10 years/100,000 km. Commercial vehicle owners have options extending up to 10 years/160,000 km. This flexibility allows owners to select a plan that best matches their driving habits and anticipated vehicle usage.

With pan-India applicability, the services under SMP can be availed at any Maruti Suzuki authorized dealer workshop, irrespective of where the plan was initially purchased. This nationwide accessibility ensures that vehicle maintenance is convenient, no matter where the customer is located.

Commitment to Customer Satisfaction

Maruti Suzuki's Managing Director & CEO, Mr. Hisashi Takeuchi, emphasizes the company's commitment to customer satisfaction, stating, "Since inception, our focus has been to deliver complete peace of mind and a truly joyful ownership experience to our customers. As customer expectations continue to evolve towards greater flexibility and personalized solutions, we are introducing the Smart Maintenance Plan. It is a prepaid service offering designed around individual driving needs. Customers can customize service packages while also protecting themselves from future fluctuations in service costs by locking in maintenance expenses."

Through this initiative, we aim to further enhance convenience, trust and long-term value for our customers.
Mr. Hisashi Takeuchi, Managing Director & CEO, Maruti Suzuki India Limited

A Plan for Every Customer

The introduction of the Smart Maintenance Plan is a testament to Maruti Suzuki's dedication to offering customer-centric solutions that enhance the ownership experience. With a range of customizable options, substantial savings on service costs, and nationwide accessibility, SMP is poised to become a valuable tool for vehicle owners across India.

This initiative not only underscores Maruti Suzuki's commitment to its customers but also sets a new benchmark in the automotive industry for after-sales service flexibility and customer satisfaction. As the automotive landscape evolves, such initiatives are likely to play a crucial role in maintaining strong customer relationships and fostering long-term loyalty.