Maruti Suzuki Adds 502 Service Touchpoints in FY 2025-26

Maruti Suzuki India Limited has announced a groundbreaking expansion of its service network, marking a significant milestone in the company's history. In the financial year 2025-26, Maruti Suzuki added a record 502 new service touchpoints, the highest ever in a single year for the company. This expansion brings the total number of Maruti Suzuki service touchpoints to an impressive 5,926 across 3,000 cities and towns in India.

This strategic expansion underscores Maruti Suzuki's commitment to enhancing customer convenience and ensuring that their after-sales service is accessible to a broader audience. With the addition of these new touchpoints, the company aims to provide comprehensive service coverage that caters to customers in metropolitan areas, smaller towns, and even remote regions. The diverse range of new service formats includes ARENA and NEXA workshops, Maruti Suzuki Sales and Service Points (MSSSP), Service-on-Wheels, and Bodyshop-on-wheels.

For a car customer, nothing gives more comfort than knowing that they can easily find a service touchpoint and spare parts whenever and wherever they need them.
Mr. Hisashi Takeuchi, MD & CEO, Maruti Suzuki

Mr. Hisashi Takeuchi, Managing Director & CEO of Maruti Suzuki India Limited, emphasized the importance of this expansion for customer satisfaction. "As our customers are spread across the nation and their requirements continue to evolve, we are continuously innovating and expanding our service touchpoints. Whether customers want to visit a workshop, opt for doorstep service, get their vehicle serviced at locations they frequently visit, or require service support during a road trip, a Maruti Suzuki service touchpoint is always within reach," he stated.

Historical Growth and Future Goals

Maruti Suzuki's journey in expanding its service network began in 1983 with the inauguration of its first service workshop. By 1997, the company had reached 1,000 service touchpoints. The pace of expansion has significantly increased in recent years, with the company announcing the opening of its 5,000th service touchpoint in May 2024. Over the last five financial years, Maruti Suzuki, in collaboration with its network partners, has added nearly 2,000 service touchpoints, highlighting a robust growth trajectory.

Looking ahead, Maruti Suzuki has set an ambitious target to expand its service network to approximately 8,000 touchpoints by FY 2030-31. This goal reflects the company's proactive approach to meeting the evolving needs of its customers and ensuring that service accessibility continues to improve across the country.

Innovative Service Formats

The recent expansion includes a variety of service formats designed to cater to different customer needs and preferences. The ARENA and NEXA workshops are integral parts of Maruti Suzuki's strategy, offering specialized services and a unique customer experience. Additionally, the introduction of Service-on-Wheels and Bodyshop-on-wheels provides customers with greater flexibility and convenience, enabling them to receive service support at their doorstep or while on the go.

These innovations are part of Maruti Suzuki's effort to adapt to the changing landscape of customer expectations and technological advancements. By offering diverse service options, the company is ensuring that it remains at the forefront of customer service in the automotive industry.

A Commitment to Customer Satisfaction

Maruti Suzuki's record-breaking expansion of service touchpoints is a testament to its unwavering dedication to customer satisfaction. By making service centers more accessible, the company is addressing one of the most critical aspects of vehicle ownership—reliable and convenient after-sales service. This commitment not only enhances the customer experience but also strengthens the brand's reputation as a leader in the Indian automotive market.

With a comprehensive service network that spans the length and breadth of the country, Maruti Suzuki is well-positioned to support its growing customer base. As the company continues to innovate and expand its services, it reaffirms its role as a trusted partner in the journey of vehicle ownership for millions of Indians.